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Frequently Asked Questions
What happens if I buy your sounds, but they don't work?
It's simple. When you buy our sounds, you're completely covered by our 100% Satisfaction Guarantee. If the sounds don't work, or you're not completely satisfied for any other reason, we'll gladly refund your money - no questions asked.
I want to make sure I do this right. What's the best way for me to use these sounds with my baby?
Use these sounds as part of a routine. Every baby is different, but once you discover how to best use the sounds for your baby, keep doing it and it will become a routine.
Always play the sounds at a comfortable volume. Do not turn the sounds up to match the volume of a crying baby, and NEVER use earphones or any other in-ear listening devices to play these sounds for a baby.
Babies usually quiet down and begin to relax after hearing the sounds for 10-20 minutes. Once a baby gets used to the sounds as part of their bed-time or nap-time routine, they may take less time to be effective. Also, it may take several days of playing the sounds as part of a routine for the sounds to become completely effective.
- Many babies sleep longer and deeper when these sounds are played continuously as they sleep. That's why we recommend the 12-hour length sounds in MP3 format. However, buying any of our soothing sounds, and using the 'repeat' function as necessary should do the trick. In fact, many babies learn to sleep through the night at a younger age, and for longer periods of time by listening to these soothing sounds at bedtime.
You say your MP3 Downloads are available instantly after purchase. Will I really be able to download my file immediately after buying it?
You sure will. Whether it's 2:00 in the afternoon or 3:00 in the morning, when we say "instant download" we mean it.
Here's how it works. As soon as you complete our secure checkout process and we receive your payment, you will be given instructions that include a download link to your file. Clicking on the link starts the download, and with a high-speed internet connection your file will be on your computer ready to use within minutes!
Once you have downloaded the file, you're free to burn it to CD, play it directly from your computer, or load and play it from any MP3 player. Usually, this is when people have their "Wow this really works" moment. Check out our testimonials if you doubt us.
Why do your sounds work so well at calming babies?
Experts suggest using white noise to calm fussy babies because it simulates the sounds that babies constantly hear in their mothers' womb, before they are born. You see, the womb is not a quiet place for babies. Surrounded by the comforting sounds of their mother's heart beat, and blood pulsing through the placenta, babies are exposed to soothing white noise from the start. However, life outside of Mom's body is different. Babies are surrounded by new, startling sounds, and even quiet environments can be unnerving and stressful to their sensitive systems.
What makes your sounds any better than what I can get from other companies?
We provide the best quality, value, and customer service of anyone else out there. Usually you can only get two out of the three - good quality and good customer service, but it's really expensive. Or a good price, good service, but poor quality. We promise to give you all three.
All of our sounds are recorded with state-of-the art, professional-quality recording equipment, in a professional sound studio so you can really hear the quality. Our customer service is unbeatable - especially when you consider our unlimited 100% Satisfaction Guarantee. Plus, the convenience of being able to instantly download our sounds at any time of day or night combined with unbeatable prices make Pediasleep the easy choice for baby white noise.
I've seen other baby sleep CDs for sale that contain nothing more than a CD shipped in a plain white envelope without any case to protect them. Do your CDs come with cases?
Of course they do. We wouldn't want to buy something that looks like it came straight out of someone's CD burner, and doubt you would either.
All of our CDs come packaged in regular-sized, professionally-produced CD wallets that are Eco-friendly and great looking! All CDs are full-color with instructions inside the front cover. They make excellent baby shower gifts because they're not only effective, but they look nice too.
As part of our shipping process, all CDs are sealed and mailed in a protective CD mailer. We do everything possible to ensure that the CD arrives at your doorstep in exactly the same condition as when it leaves our hands. In the rare event that a CD is damaged in shipping, our return policy states that we will gladly replace it at no cost to you.
What if I buy an MP3 Download, but then have trouble downloading it?
Our download process is so easy that customers almost never have any trouble downloading their files. However, we believe in providing terrific after-purchase support, so if you have any problems after you buy our products, our customer support team will be glad to help!
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